Shelly serves as PTCI's Administrative Support Lead, bringing more than 20 years of experience in customer service, office administration, and sales management. A dependable, results-oriented professional, she is known for her exceptional organizational skills, attention to detail, and ability to keep operations running efficiently. Shelly plays a key role in keeping the team on track by coordinating administrative tasks, managing inventory, and ensuring the resources needed to deliver PTCI's programmes are always in place. Her proactive approach, commitment to excellence, and ability to support both people and processes make her an invaluable member of the PTCI team.